Employment Opportunities

Portsmouth Historical Society
John Paul Jones House

Job Title: House Guide
Status: Part-time, Saturdays, plus one other day TBD. Memorial Day through mid-October
Reports to: JPJ Lead Guide
Send cover letter and resume by May 11, 2018 to resumes@portsmouthhistory.org

Responsibilities

  • Greet visitors in a friendly and professional manner
  • Be familiar with the house and collections. Provide an overview of the house and exhibits before visitors begin their self-guided tour
  • Perform daily opening, closing, and reporting procedures. Sell tickets, store merchandise and memberships through the museum store Point Of Sale system.
  • Keep the front desk, shop, house, and restrooms presentable to the public.
  • Vacuum or carpet sweep the areas around the entrance doors before or after closing or as needed.
  • Maintain order of front desk and visitor center area daily, including stocking brochures, rack cards, maps, and shop items.  Ensure up to date brochures are available and out of date material is recycled.
  • Monday guide will need to place the trash and recycling on the curb for city pickup.
  • Answer phone for general inquiries.
  • Track visitors and encourage sign in of guest book, enter in computer at end of day.
  • Ensure the exterior grounds are free of trash, sticks, branches, and debris every morning and throughout the day.
  • Promote membership in the Portsmouth Historical Society and promote the Discover Portsmouth Center.

Minimum Qualifications

  • Management experience with experience in historic houses preferred.
  • Knowledge of or interest in American and local history.
  • Highest level of customer service: friendly, proactive, prompt, professional
  • Desire to learn about and carry out proper museum practices.
  • Ability to speak to tour groups and visitors.
  • Ability to lift 25 lbs.
  • Advanced computer skills: Microsoft Office, data base entry, report generation, etc.
  • Bachelor’s Degree in any field, or equivalent life experience

Work Schedule

The house is open to the public 7 days a week from 11am-5pm. Opening includes arriving 30 minutes before the house opens to prepare the house, put out the flags, unlock the doors, stock shelves, check restrooms, etc.  The House Guide will be responsible for closing the house each night beginning at 5pm. The employee may close the house for 1/2 hour for an unpaid lunch, or leave the house open and eat when there are no visitors. (If taking lunch at the desk while the house is open, the employee will be paid.) If closing the house, a “Return by ____” sign will be posted. No personal laptops or phones during open hours unless the house is empty of visitors.  Job description is subject to change.