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Welcome Center & John Paul Jones House Seasonal Shop Associate

Title:              Shop and Welcome Center Associate/JPJ Guide

Status:           Part-time (20 hrs/week)

Reports to:  Welcome Center & Shop Manager

Responsibilities (Retail Function)

  • Perform daily opening and closing procedures. Sell store merchandise, event tickets and memberships using museum shop POS system.
  • Help shop manager keep museum shop organized and help create attractive displays.
  • Process online and telephone orders of store merchandise.
  • Demonstrate familiarity with merchandise to answer inquiries and encourage sales.
  • Be available to work weekends and possible evenings for special events.

Responsibilities (Welcome Center Function)

  • Direct volunteers to assist with these responsibilities as appropriate.
  • Greet visitors in a friendly and professional manner.
  • Direct visitors to desired cultural resources in Portsmouth and area.
  • Gather information on current daily and weekly events in Portsmouth, especially among partner organizations: the historic houses, theaters, galleries, lighthouses, walking trails, museums, gardens, and other tour offerings.
  • Direct visitors to other services as necessary, including where to dine, walk dogs, park cars, etc., in collaboration with the Chamber’s kiosk and the Chamber’s visitor center.
  • Keep the front desk, visitor center, and restrooms presentable to the public, including daily light housekeeping. Maintain front desk and visitor center area daily, including stocking brochures, rack cards, maps, and various copies of directions and frequently asked questions.  Ensure current brochures are available and out of date material is recycled.
  • Answer phone for general inquiries and transfer calls to staff when appropriate.
  • Track visitors and encourage visitors to sign guest book, enter in computer.
  • Other administrative duties as assigned.
  • Ensure exterior grounds are free of trash and debris every morning and throughout the day. Empty trash and recycling on Mondays.
  • Understand basic familiarity with exhibit in the Academy building and at the John Paul Jones House
  • Work at internal and external events if assigned, which may include registration, sign in, refreshments, set up of chairs, tables, decorations, clean up, etc.

Responsibilities John Paul Jones House

  • Greet visitors in a friendly and professional manner.
  • Be familiar with the house and its collections. Provide an overview of the house and exhibits before visitors begin the self-guided tour.
  • Perform daily opening, closing, and reporting procedures. Sell tickets, store merchandise and memberships using the museum store POS system.
  • Keep front desk, shop, house, and restrooms presentable to the public, maintain front desk and visitor center area daily, including stocking brochures, rack cards, maps, and shop items.  Ensure current brochures are available and out of date material is recycled.
  • Move trash and recycling to curb for city pickup on Mondays.
  • Answer phone and respond to general inquiries.
  • Track visitors and encourage visitors to sign guest book, enter in computer.
  • Ensure exterior grounds are free of trash and debris every morning and throughout the day.
  • Promote membership in the Portsmouth Historical Society and promote Discover Portsmouth Welcome Center.

Minimum Qualifications

  • Retail experience with point-of-sale software
  • Highest level of customer service: friendly, proactive, prompt, professional
  • Familiarity with cultural resources in the Portsmouth area
  • Familiarity with geography to be able to give directions to visitors and residents
  • Ability to lift twenty-five pounds
  • Advanced computer skills: Microsoft Office, database entry, report generation, etc. Knowledge of or interest in American and local history, experience in historic houses preferred
  • Desire to learn about and carry out proper museum practices
  • Ability to speak to tour groups and visitors
  • Must be willing to cross-train (both at Welcome Center and at John Paul Jones House) and be flexible

Work Schedule

20 hours a week, schedule to be determined by Manager, including at least one weekend day. The schedule is 9:30am–5:30pm for retail/welcome center.

Send cover letter and resume to beth@portsmouthhistory.org